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To create a wonderful world for our customers, partners, community, and the nation as a whole, Globe Telecom, Inc. and its subsidiaries (collectively “Globe,” “we,” “us,” “our”) put you, our customers, first. Because we care for you, we regard your privacy with utmost importance.
As part of our commitment to protect your Customer Data with utmost importance and security, we have installed internal policies and technologies that ensure that your data is free from unauthorized access, processing, and disposal. We continually improve these policies, processes, and technologies to make sure that the protection that we put in place are always relevant and up-to-date.
The Customer Data that we collect, process, use, and share are either Personal Information or Non-Personal Information:
Globe recognizes that you, as our customer, should be the ultimate decision maker on matters that involve your Personal Information. To this end, Globe is mindful of the fundamental rights of each Ka-Globe under the Data Privacy Act of 2012.
By consenting to the Terms and Conditions upon the availment of and continued use of any of our products and services, you, as a Ka-Globe customer, have agreed to the collection and processing of your Personal Information that will enable us to provide you with the requested product or service.
As a Ka-Globe customer, you have the right to be informed whether your Personal Information were, are, or will be processed. We can provide you with the general facts relating to how your Personal Information are collected, handled, and processed; provided that any and all such requested information, whether individually or taken together, does not amount to information deemed confidential or proprietary by Globe or the request is vexatious or unreasonable.
If at any time you object or withhold your consent to the collection and processing of your Personal Information, we will be constrained to terminate the requested product and service considering that without your Personal Information, we will not be able to deliver the said product and service. Further, we will be unable to provide you with any updates on Globe latest offerings, and you may be unable to participate in our events, promotions, or other activities.
The law also grants you the right to suspend, withdraw, or order the blocking, removal, or destruction of your Personal Information in our processing systems upon discovery and substantial proof that your Personal Information is no longer necessary for the purposes it was collected, and for such other cases provided in the Data Privacy Act of 2012.
During roaming or when availing of services offered by foreign service providers through our network, regulations different from Philippine regulations may apply to the storage, treatment, and transfer of your Personal Information.
We take paramount care in handling your Personal Information. You have the right to seek indemnity for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your Personal Information.
Should you feel at any point that there has been mishandling or misuse of your Personal Information, or that any of your data privacy rights have been violated, our channels are open for any such concern you would like to bring to our attention. You may email us at [email protected] or visit any of our stores to lodge a complaint. We will make sure that your complaint is addressed and that it will remain confidential especially where the subject matter of the complaint is sensitive.
Our data processing is always in a manner compatible with declared, specified, and legitimate purpose. Data processing is also adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
We will ask for your consent when there is an additional processing requirement other than those we have outlined above.
You may avail of our broadcast messages relevant to you through written correspondence, text messaging, internet, or other similar means of communication. You may also change your mind anytime and stop receiving them.
Note also that during roaming or when availing of services offered by foreign service providers through our network, the storage, treatment, and transfer of your Personal Information may be subject to regulations different from Philippine regulations.
We respect your privacy. We take paramount care in protecting your Customer Data. As such, we secure and protect your Customer Data with proper safeguards to ensure confidentiality and privacy; prevent loss, theft, or use for unauthorized purposes; and comply with the requirements of the law.
As Information Security threats continue to develop and evolve at such a rapid pace, we make reasonable and appropriate security arrangements and measures that use a variety of physical, electronic, and procedural safeguards to protect Customer Data. Globe runs a state of the art Security Operations Center with a dedicated team and personnel that monitors our network and systems to make sure risks to Globe and your data are properly managed. We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to our system and unauthorized alteration, disclosure, or destruction of information we hold.
We only permit your Customer Data to be collected, processed, used and shared by our authorized employees, contractors, and subcontractors who hold such information under strict confidentiality and in accordance with their contractual obligations and who have implemented minimum security features against data leakage, unauthorized access, or disclosure. We restrict access to information to Globe employees, contractors, and subcontractors who need to know such information in order to process it for us, who are subject to strict contractual and technical safeguards, and who are accountable if they fail to meet these obligations.
We keep our records as accurate as possible. If your Personal Information is wrong, we give you ways to update it. Once you have registered as our customer, you may access your account details and correct your Personal Information by contacting Globe Customer Care ((+632) 730-1000 or 211 using your mobile phone) or your relationship manager, as may be applicable; or by visiting any Globe Store or our website at www.globe.com.ph.
We keep your Personal Information in our business records, as may be applicable, while you are a customer, or as long as it is necessary to fulfill the purpose for which it was collected, or while it is needed by us for business, tax, or legal purposes. When disposing of your Personal Information, we take reasonable measures to ensure that it is done properly and is not accessible to the public.
We are not responsible for information, content, application, product, or service that we do not provide. But because we care for you and protect you, we take measures to fight spam, fraud, or any unauthorized messages that traverse our network. Further, we will not tolerate the use of our network that violates the law, which shall include but not be limited to:
We shall cooperate with law enforcement agencies to curtail criminality and prevent criminals from wreaking havoc over the internet, which shall include the blocking of certain sites or prevention of access to certain individuals, all in accordance to the stipulations of the law and with respect to legal due process.
In addition, we only want the happiest customers so we commit ourselves to abide by Groupe Speciale Mobile Association (GSMA)’s high-level privacy principles based on internationally recognized and accepted principles on privacy and data protection as follows:
Should you wish not to:
you may immediately get in touch with us through our website or by contacting Globe Customer Care ((+632) 730-1000 or 211 using your mobile phone).
For any questions or concerns, you may contact our Data Protection Officer as follows:
Data Protection Officer
Globe Telecom, Inc.
The Globe Tower
32nd Street corner 7th Avenue,
Bonifacio Global City, 1643 Taguig City,
Metro Manila, Philippines
Email: [email protected]